General terms and conditions
The ground rules between you and Mateeria, clearly stated and without fine-print tricks.
This English translation is provided for convenience only. The German version is legally binding.
§1 Scope
These General Terms and Conditions apply to all contracts between Mateeria App OÜ (Estonian registry code 17569336, Libatse keskus 9-17, Libatse küla, Põhja-Pärnumaa vald, 87202 Pärnumaa, Estonia; “Mateeria”, “we”) and customers regarding the use of Mateeria services, in the version valid at the time the contract is concluded.
These General Terms and Conditions apply exclusively to business customers. A business customer within the meaning of these Terms is a person who, at the time the contract is concluded, is acting in the exercise of their trade, business, or profession. Consumers are excluded from using Mateeria's services.
§2 Contractual partner and conclusion of contract
A contract is only concluded after an individual agreement and subsequent written confirmation by email. Mateeria is currently in its beta phase; scope of services and terms for this phase are agreed individually between you and us and recorded in the order confirmation.
§3 Description of services
Based on shop and product data provided by the customer, Mateeria automatically creates marketing content for the Pinterest, Instagram, newsletter and blog channels in accordance with the individually defined brand profile. There is no fixed package grid. The precise scope of services is agreed individually between you and us and recorded in the order confirmation.
During the beta phase, we do not guarantee any particular availability or error-free operation of the platform. We are working to continuously improve the service, but cannot rule out temporary interruptions or changes to functionality during this phase.
§4 Prices and payment terms
The prices agreed at the time the contract is concluded apply, plus statutory VAT. Billing takes place monthly via the payment provider Stripe (credit card or SEPA direct debit); the exact payment terms are agreed individually during the beta phase.
§5 Term and termination
The contract runs for an indefinite period and can be terminated monthly, effective at the end of the month, in text form (e.g. by email).
Mateeria may temporarily suspend access to the platform or terminate the contract for good cause, in particular if the customer is more than 14 days in arrears with a due payment despite a payment reminder, demonstrably uses the platform for unlawful purposes, or breaches a material obligation under these Terms and fails to remedy it within a reasonable period after being asked to do so. A suspension will be lifted once the reason for it no longer applies; any payment claims already due remain unaffected by an extraordinary termination.
§6 Customer cooperation obligations
- Provide access to their own shop and product data (e.g. Shopify connection)
- Provide product images and texts of sufficient quality
- Review created content before publication within their own area of responsibility
- Warrant that they hold the necessary rights to all uploaded or provided content (e.g. product photos, brand material), and indemnify Mateeria against third-party claims arising from a breach of this warranty
§7 Rights of use in created content
After full payment, the customer receives a non-exclusive right, unlimited in time and territory, to use content created for them (images, texts, videos) for their own marketing.
§8 Liability
Content created by AI is based on automated processing of the information provided by the customer. Mateeria does not warrant the accuracy, completeness, or legal permissibility of this content, in particular with regard to compliance with competition, trademark, or copyright law. Reviewing content before publication is the customer's responsibility under §6.
We are liable without limitation for intent and gross negligence as well as under applicable product liability law. In cases of slight negligence, we are liable only for the breach of material contractual obligations, limited to foreseeable damage typical for the contract.
§9 Data protection
Information about how we handle personal data can be found in our privacy policy.
§10 Changes to these General Terms and Conditions
We reserve the right to amend these General Terms and Conditions with effect for the future. We will inform existing customers of changes by email with reasonable notice.
§11 Final provisions
Estonian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Should a provision of these General Terms and Conditions be ineffective, the effectiveness of the remaining provisions remains unaffected.